PURPOSE: The Assistant Property Manager assists the Property Manager in overseeing all operational functions of the assigned properties, including maintenance of occupancy levels; timely investigates, evaluates, and resolves issues that impact tenant satisfaction (including but not limited to maintenance, repairs, billing, and other inquiries) with little or no oversight from Property Manager; exercises discretion in enforcing, interpreting and implementing policies and procedures that impact tenants and the property generally; responsible for managing and monitoring collections (AR) and renewals; ensures compliance with pertinent laws and regulations related to tenants and the properties, including the housing code, Section 8 housing requirements, safety regulations, collections etc.; independently manages and negotiates Brandywine’s relationship with the housing authority concerning Section 8; represents the Company in small claims and landlord/tenant legal actions. This role will be focused heavily on maintenance oversight including the input, dispatch, follow up, and invoicing of maintenance work orders.

PRINCIPAL ACCOUNTABILITIES

• Answer phones and greet tenants that come into the office.
• Follow up on work orders to make sure they are moving in the right direction.
• Customer Service and first level escalations
• Send approved renewal notices out and work with tenants to renew at the optimal rates.
• Work delinquent accounts to bring them current using various communication channels and tactics.
• Assist with the management of the eviction process with local council.
• Maintain a positive working relationship with local housing authorities. Coordinating HCV inspections and updating changes in the HAP payments
• Work with SPM and Field Inspector to complete regular occupancy checks for aged evictions.
• Manage the move in process – ensuring that tenants receive their welcome package, executed lease, keys, any concessions and a welcome call.
• Review renewal inspections completed by Field Inspector/Resident Experience Specialist to determine if renewal offer should be sent.
• Practice positive conflict resolution with residents and BWH employees
• Review and submit all installation request for smart home systems in BFR communities.
• Notify utilities department of upcoming move outs and verify that we have all utilities set up for new residents prior to move in.
• Always work collaboratively and appropriately with other property management staff.
• Keep upper management informed and engaged as needed in a timely manner.
• Engage in creative problem solving and provide constructive recommendations for resolutions, policies, etc.
• Other duties as assigned by management.

WORKING CONDITIONS

• Indoor and outdoor work in all types of weather conditions
• May sit or stand for several hours at time; climb up and down stairs multiple times each day; and lift up to 30 lbs.

QUALIFICATIONS

• High school diploma or equivalent
• Current Real Estate License valid in Market State
• Reliable transportation and current auto insurance
• Knowledge of local housing ordinances and eviction procedures
• Complete understanding of fair housing laws
• Above average ability to communicate with others and work as part of a team
• Intermediate computer skills and the ability to learn new software
• Knowledge of rental property management standards and practice