PURPOSE: The National Leasing Agent is responsible for the leasing performance of assigned markets, communities, and properties. The agent ensures the expedient lease up of new communities for the national portfolio as assigned. The agent is responsible for ensuring that assigned properties attain KPIs set forth such as target occupancy rates, NOI targets, and leasing goals. This person must be able to procure leases in states where licensed and those that they are unlicensed in by using good judgement to defer any licensed activity to the appropriate licensed personnel in each state.

PRINCIPAL ACCOUNTABILITIES

• Must be a team player.
• Manage your assigned portfolio and review listings daily for accuracy.
• Collaborate with marketing to ensure that we market all upcoming properties at least 2 weeks prior to expected completion dates.
• Respond to all incoming leads and requests for information within a reasonable timeframe.
• Follow-up on all Rently check-ins in a timely fashion.
• Nurture all leads daily through calls, texts, and email campaigns.
• Oversee the processing of all applications and creation of leases for your assigned properties. Check for accuracy.
• Manage the workload and communication with your coordinator to ensure that policy and proper timeframes are being followed. Assist as necessary.
• Set the right expectation in the sales call to ensure that all applicants and future residents are fully informed of all responsibilities as well as all perks and options. (RBP, W/D, etc.)
• Keep all trackers and reports up to date with all leasing details (move in, SD paid, DOM, % increase, etc.)
• Keep company executives fully informed of all problems and matters of unusual significance, ensuring proactive action is taken when appropriate.
• Participate in new asset underwriting assumptions and CMA’s as needed.
• Collaborates with investment team to complete asset valuations (hold/sell analyses and quarterly valuation updates) in an efficient and timely manner.
• Provide guidance and set best practices for on-site leasing agents and third-party leasing.
• Identify best practices on market lease rates to maximize gross rents and lease-up absorptions.
• Analyze market research to understand the position of each asset in its respective market from a leasing, investment perspective, and underlying factors that may influence it such as public infrastructure, employment and education bases, rental comps, etc.
• Facilitate and coordinate with applicants, tenants, and internal stakeholders to assure continuity from lead generation to move in including lease signing and security deposit collection.
• Assist in the development of marketing plans for new BFR communities.
• Other duties as assigned by management

QUALIFICATIONS

• High school diploma or equivalent
• Real estate license in multiple states and the ability to obtain future licenses as needed (more specifically, licensed in Texas and have the ability to obtain a Tennessee license)
• Knowledge of local housing ordinances and eviction procedures
• Complete understanding of fair housing laws
• Above average ability to communicate with others and work as part of a team remotely.
• Intermediate computer skills and the ability to learn new software.
• Knowledge of leasing rental property management standards and practices