Position Overview

The Maintenance Technician is responsible for trouble-shooting and self-performance of maintenance work orders as assigned. The employee is required to be able to perform intermediate level maintenance and repairs in single family homes. Technology plays a critical role in streamlining our maintenance operations and ensuring efficient service for residents and property owners. As a Maintenance Technician, it is essential to embrace and effectively utilize technology to complete work orders, track repairs, and communicate with the team.

Essential Duties and Responsibilities

• Ability to utilize technology to receive and process work orders.
• Contact tenants to set up appointments for maintenance work
• Completing an average of 5 works orders per day.
• Complete maintenance work orders by trouble shooting and self-performing the work.
• Assist with eviction lockouts by rekeying properties and/or assisting with trash outs and to otherwise assist the office as needed.
• Provide professional tenant support by clarifying work orders, confirming maintenance needs, and arranging repairs.
• Order parts and create new work orders for follow-up repairs.
• Work Order Management: All tasks must be documented and updated in our maintenance software to ensure timely completion and accurate tracking.
• Mobile & Digital Tools: Technicians are expected to use mobile devices, apps, and diagnostic tools to access work orders, submit reports, and document repairs with photos and notes.
• Communication & Accountability: Using technology for real-time updates and reporting helps improve response times, minimize delays, and ensure compliance with company policies. This includes communicating with office staff on issues beyond their capability to ensure that the correct vendor is dispatched to jobs.
• Continuous Learning: As technology evolves, ongoing training and adaptability are key to staying efficient and providing top-quality service.

This summary does not encompass all job duties. Additional responsibilities may be assigned by the employee's manager as needed to support business objectives.

Self-Performance May Include

• Diagnose, repair, and maintain plumbing systems, including pipes, fixtures, water heaters, and drainage systems.
• Basic HVAC diagnostic and repair
• Electrical repairs
• Painting and drywall repair
• Rekeying and replacing locksets
• Carpentry repair
• Install blinds and fixtures
• Trash out and securing
• Appliance diagnostics and repair
• Replace batteries, bulbs, and filters as needed.
• Additional repairs as needed

This summary is not inclusive of all job duties. Other job duties may be assigned at any point by the employee’s manager based upon the needs of the business.

Working Conditions

• Indoor and outdoor work in all types of weather conditions.
• May sit or stand for several hours at a time; climb up and down stairs multiple times each day; and lift up to 50 lbs.
• Must travel throughout the Jacksonville area and be willing to utilize a digital tracking system on your vehicle as provided by the company.

Education and Experience Requirements

• High school diploma or equivalent
• Reliable transportation
• A minimum of 2 years’ experience as maintenance technician
• Above average ability to communicate with others and work as part of a team
• Intermediate computer skills (preferably working an iPad) and the ability to learn new software
• Knowledge of rental property management standards and practices

Schedule

This position typically works Monday – Friday 8:30 AM – 5:30 PM but requires flexibility.

We are an (EOE) Equal Opportunity Employer.