Regional Maintenance Manager

The Regional Maintenance Manager is responsible for managing the maintenance process within their assigned territory. This will include managing direct reports and the daily execution of the work order process following the established Brandywine Homes, USA policies and procedures. The employee is required to be well versed in the management of maintenance work orders, and the management of maintenance staff for single family homes.

ESSENTIAL DUTIES:

• Ensure the staff reviews, analyzes and dispatches maintenance work orders through the system including resident and vendor communication
• Reviewing and approving work orders and supporting the maintenance team with escalated situations
• Process review and development.
• Ensure all maintenance work orders are handled in a timely manner
• Review, negotiate, and approve estimates from third party vendors
• Periodically review process and refine as needed to improve team performance
• Manage maintenance tech schedules and ensure KPI’s are being met or exceeded
• Oversee performance management of personnel including creating corrective actions, mentoring, development and performance improvement plans.
• Ensure work orders are closed and processed correctly
• Process and approve invoices for all completed jobs.
• Assist in onboarding and training third party vendors to Brandywine Homes system and policies and ensure adherence to these policies.
• Interview potential new employees

Essential Duties – Continued:

• Review and approve hours and mileage reports for maintenance staff
• Reinforce workplace safety standards and practices, nurturing a culture where safety is upheld.

This summary is not inclusive of all job duties. Other job duties may be assigned at any point by the employee’s manager based upon the needs of the business.

WORKING CONDITIONS:

• Indoor and outdoor work in non-climate-controlled environments
• May sit or stand for several hours at a time
• Repetitive use of hands to operate computers
• Climb up and down stairs multiple times each day
• Field Work and hands on training with direct reports
• Travel in assigned area as needed for escalation cases, training, and team meetings.
• Occasionally work flexible hours which may include weekends and evenings

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent
• Reliable transportation and active auto insurance
• Experience in maintenance repair standards
• Above average ability to communicate with others and work as part of a team
• Intermediate computer skills to include Microsoft Office and Google Suite; the ability to learn new software
• Knowledge of rental property management standards and practices
• OSHA 10 or 30 preferred

SCHEDULE:

This is a hybrid position that works Monday - Friday from 8:30 AM - 5:00 PM but requires flexibility. First 30 days in office for training.

We are an (EOE) Equal Opportunity Employer.